Introducing MovinSupport: AI support that actually escalates
Today we're launching MovinSupport — a drop-in widget that answers from your docs and hands off to your team when the bot can't help.
We built MovinSupport because we kept running into the same problem: AI chatbots that confidently hallucinate rather than admit they don't know something. Your customers deserve better, and so does your team.
MovinSupport is a single script tag you drop on your site. The widget loads in a shadow DOM so your styles never leak, and you paste in your knowledge base or system prompt to keep the bot on-topic.
When the bot genuinely can't help — after a configurable number of exchanges — it escalates. The full conversation lands in your inbox with context intact. Your team picks it up, replies by email, and the customer sees it threaded back into the same chat window.
We've built it on LLM Gateway so you can swap underlying models without touching your integration. The whole stack is self-hostable on Ploy, D1, and KV. No surprise vendor lock-in.
Get started free today. We'd love to hear how it goes.