Feature 05 · Your model, any time
Pick the right model. Switch the moment a better one ships.
Built on LLM Gateway, the model behind your bot is a setting — pick from a curated, web-search-capable catalog per project and change it whenever you like.
Hard-wire one model and you're stuck with it — every upgrade becomes a migration.
You shouldn't have to re-architect your support stack every time a better model ships. MovinSupport runs on LLM Gateway, so the model behind your bot is a setting you control, not a dependency baked into your code.
The catalog is curated to web-search-capable models — GPT, Claude, Gemini and more. Use a frontier model for complex products or a lighter one for simple FAQs, without touching a line of integration code. Growth and Scale unlock the full catalog.
What you get
A curated, multi-provider catalog
GPT, Claude, Gemini and more via LLM Gateway — interchangeable behind the same support experience, every one of them web-search-capable.
Per-project choice
Different bots can run different models, so each project gets the right cost-to-quality trade-off.
Swap without a rewrite
Changing models is a config update in the dashboard — no redeploy, no code change, no migration.
What it means in practice
- ✓Start on one model and upgrade the moment a better one lands.
- ✓Match model cost to each project's complexity.
- ✓Avoid lock-in — your support layer outlives any single provider.
Explore the rest
Drop-in widget
One script tag. Loads in a shadow DOM so your styles never leak — and theirs never leak into you.
02Answers from your docs
Paste your knowledge base or system prompt. The agent stays on-topic and admits when it doesn't know.
03Escalates to humans
Customers reach a human in one tap — the conversation lands in your inbox with full context. No lost threads.
04Email threading
Replies go out as email and customer responses thread back into the same conversation automatically.
Frequently asked questions
Which AI models can I use with MovinSupport?
A curated catalog of web-search-capable models served through LLM Gateway — GPT, Claude, Gemini and more. Starter includes the lighter model class; Growth and Scale unlock the full catalog. The model is a per-project setting you control, so you're never tied to one provider's roadmap.
How do I switch models?
Change a setting in the dashboard. Swapping models is a config update — no redeploy, no code change, and no migration. You can upgrade to a better model the moment it ships instead of re-architecting your support stack.
Can different projects run different models?
Yes. Each project picks its own model, so you can run a frontier model for a complex product and a cheaper one for simple FAQs — giving every project the right cost-to-quality trade-off.
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